1. Preamble
GEOREIVAX MOBILITY offers chauffeur-driven transportation services to businesses and individuals throughout France and Europe. Placing an order implies acceptance of these terms and conditions.
2. Reservation and Confirmation
Reservation and Confirmation
Reservations for a trip are required and must be made through the Website or the designated contact channels.
A personalized quote is prepared based on availability and the services requested.
The reservation becomes binding upon the customer's acceptance of the quote.
3. Rates and Services
Rates and Services
Services include:
The vehicle and its driver.
Insurance and vehicle maintenance costs.
Any tolls and other costs associated with the trip.
Prices are listed in euros, including tax, and may be adjusted based on:
Traffic conditions.
Changes requested by the customer (itinerary or additional services).
The addition of supplementary services (extended wait times, support, etc.).
4.Modification and Cancellation
Route Changes: Any change results in the issuance of a new quote, which is automatically approved if the customer continues with the service.
Cancellation: Cancellation fees are calculated based on the notice period:
30 days to go: 70% reimbursement.
15 days before the event: 50% refund.
7 days or fewer before the event: No refunds will be issued.
5. Luggage and Liability
Luggage must comply with the transportation rules (maximum 12 kg per passenger).
GEOREIVAX MOBILITY assumes no liability in the event of loss or theft.
The driver reserves the right to refuse to transport items deemed dangerous.
6. Payment and Late Payment Penalties
Payments can be made by credit card, bank transfer, or cash.
In the event of a late payment, penalties equal to 12% of the total amount will be applied, with an additional 2% for each day the payment is late.
7. Force Majeure and Security
In the event of unforeseen circumstances (extreme weather conditions, roadblocks), GEOREIVAX MOBILITY may suspend or adjust the service accordingly. The driver may change the route if necessary to ensure passenger safety.
8. Confidentiality and Data Protection
GEOREIVAX MOBILITY guarantees the confidentiality of the information provided by its customers and undertakes not to disclose any data to third parties, unless required to do so by law.
9. Complaints
All complaints must be submitted by email or mail to our customer service department. We are committed to responding within 15 business days.